Cancellation and Refund
Cancellation and Refund Policy
At Thirusri Crackers, we value our customers and aim to provide the best possible service. We understand that sometimes cancellations or returns may be necessary, and we are here to ensure the process is as smooth and convenient as possible.
If you wish to cancel your order, please feel free to contact us via:
- Call or WhatsApp: +91 9159581819
- Email: kalidasenggkd@gmail.com
Below is a breakdown of our cancellation and refund policy:
Refund Policy Based on Order Status
Cancellation Stage | Refund Percentage |
|---|---|
I. Order Placed, Not Yet Packed | 94% |
II. Order made, packed, but Not Shipped. | 75% |
III. Order Shipped, On Transit. | 55% |
IV. Order Delivered to Your City. | 45% |
Returns Process:
- If you wish to return your crackers, please send us an image and video proof of the issue via WhatsApp (+91 9159581819) or email (kalidasenggkd@gmail.com).
- To complete the return process, the item must be sent back to our Sivakasi address at your own cost.
Refund Timeline:
- Once your cancellation request is processed and the items are returned, the refund will be credited to your account within 48 hours.
Important Notes:
- We request that you do not accept any parcels that arrive in damaged condition. We are continuously working to improve our shipping methods to ensure your order arrives in perfect condition.
- All our packages are water-resistant, scratch-proof, and sanitized before dispatch.
- Please ensure that your address and contact details are accurate. If we are unable to reach you after two delivery attempts, your parcel will be returned to us, and no refund will be processed.
